Page 137 - Conference Book The 3rd IConVET "Future of TVET Graduates: Developing Talent for Industry 4.0 and The New Normal"

The 3 International Conference
rd
on Vocational Education and Technology (IConVET)
th
Universitas Pendidikan Ganesha - Bali | 7 November, 2020
BUSINESS PROCESS IMPROVEMENT DESIGN OF
COMPLAINTS ON TECHNICAL INFORMATION
SYSTEM PROBLEMS USING THE BUSINESS
PROCESS IMPROVEMENT METHOD AT UPT. TIK
UNDIKSHA

I M A Pradnyana , I M E Listartha 2
1
1,2 Program Studi Sistem Informasi, Universitas Pendidikan Ganesha, Jl. Udayana
No.11, Banjar Tegal, Singaraja, Kabupaten Buleleng, Bali 81116

1
Email: ardwi.pradnyana@undiksha.ac.id, listartha@undiksha.ac.id
2
Abstract. UPT. TIK Undiksha is one of the organizational units that have
supported business processes for Undiksha's main business processes to
produce quality graduates. Various attempts were made to optimize the
quality of ICT services. This study aims to provide recommendations for the
improvement of one of the business processes at UPT. TIK Undiksha. The
researcher proposes a business process design for complaints about technical
information systems problems (To-Be) based on the results of the As-Is
business process modeling and evaluation of the problems. The analysis,
evaluation, and recommendations for business process improvement in this
study use the Business Process Improvement (BPI) method. The
streamlining tools proposed to optimize as-is business processes are
standardization and upgrading. The simulation results show that there is a
decrease in the use of resources and a decrease in time for the design business
process compared to the current business process.

| IConVET 2020 | 137

https://conference.undiksha.ac.id/iconvet/ | 137 |