Page 61 - Conference Book The 3rd IConVET "Future of TVET Graduates: Developing Talent for Industry 4.0 and The New Normal"

The 3 International Conference
rd
on Vocational Education and Technology (IConVET)
th
Universitas Pendidikan Ganesha - Bali | 7 November, 2020
THE DESIGN OF THE CSE-UCLA EVALUATION
MODEL USING TOPSIS AND AHP METHODS FOR
OPTIMIZING DIGITAL LIBRARY SERVICES IN
BADUNG REGENCY

I M D S Atmaja , D G H Divayana and K Setemen 2
2
1

2
1 Master Degree Program in Computer Science, Faculty of Technical and
Vocational, Universitas Pendidikan Ganesha

Email: mdwi.suta@gmail.com

Abstract. As a public service, PustakaGita digital library should be able to
offer excellent service quality. The Regional Archives and Library Office of
Badung Regency must optimize the services it provides in order to achieve
excellent service quality. In its implementation, the office encountered
difficulties in prioritizing aspects of services that require optimization. The
purpose of this study was to design a Center for the Study of Evaluation-
University of California in Los Angeles (CSE-UCLA) evaluation model
using Technique for Order of Preference by Similarity to Ideal Solution
(TOPSIS) and Analytical Hierarchy Process (AHP) to provide
recommendations on which aspects of services need to be optimized. The
research method used stages that included problem identification, problem
formulation, literature review, data collection, data analysis, design, and
conclusions. The TOPSIS and AHP methods had the ability to rank a variety
of aspects in the CSE-UCLA model. That aspects used five service criteria:
tangible, reliability, assurance, responsiveness, and empathy, all of which
were classified in the "benefit" category. Each criterion had a value of 0.2,
0.2, 0.2, 0.2, 0.2 for the weight values for system assessment, program
planning, program implementation, and program improvement, while for
program certification: 0.556, 0.111, 0.111, 0.111, 0.111, respectively.

| IConVET 2020 | 61

https://conference.undiksha.ac.id/iconvet/ | 61 |