Page 59 - Conference Book The 3rd IConVET "Future of TVET Graduates: Developing Talent for Industry 4.0 and The New Normal"

The 3 International Conference
rd
on Vocational Education and Technology (IConVET)
Universitas Pendidikan Ganesha - Bali | 7 November, 2020
th
ANALYSIS OF E-LEARNING USER SATISFACTION
ITB STIKOM BALI USING END USER COMPUTING
SATISFACTION (EUCS) METHOD

W A Putera , I M Candiasa 2
1

1,2 Faculty of Computer Science, Universitas Pendidikan Ganesha,
Singaraja, Bali, Indonesia.

Email:andrikaputera@gmail.com ,candiasa@undiksha.ac.id 2
1

Abstract. The development of internet technology has spurred the
emergence of various new applications that support activities in various
fields, including in the field of education such as e-learning. ITB STIKOM
Bali has its own developed e-learning system. In e-learning, there are several
navigation menus such as course information, meeting descriptions, file
uploads, discussion activities and others that are prepared for students as
users. This study aims to determine the level of satisfaction of e-learning
users. The level of satisfaction was measured using the End User Computing
Satisfaction (EUCS) method involving 177 students as respondents who
were randomly selected. The data collection method in this study used a
questionnaire. From the results of the analysis of the data that has been
collected, the following results are obtained: Based on the results of the
calculation of the average level of satisfaction, the value is 4.54 on the
content variable, the accuracy variable is 4.48, the shape variable is 4.53. on
the timeliness variable, the score was 4.5, the user convenience variable
scored 4.51, and when combined with the satisfaction level according to
Kaplan and Norton, it could be concluded that the level of user satisfaction
with e-learning was included in the very satisfied category.

| IConVET 2020 | 59

https://conference.undiksha.ac.id/iconvet/ | 59 |